Which of the following are characteristics of a low-contact service delivery system?
A) Lower costs and more standardization.
B) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation.
C) Need for people with a high level of technical skills oriented toward efficient processing, well-defined procedures, and smooth flow.
D) Both a and c.
E) All of the above.

Question

Quizplus · Accepted Answer

Flexibility, strong interpersonal skills, and customer orientation are not characteristics of a low-contact system.

Which of the Following Are Characteristics of a Low-Contact Service