Which of the following is NOT a correct statement?
A) A service is produced and consumed simultaneously.
B) Services are provided in a bundle of services and goods.
C) The service delivery system should be designed primarily around the employees in the system.
D) Low-contact services can usually be made more efficient than high-contact services.
Correct Answer:
Verified
Q1: There are key differences between a service
Q2: Which of the following is NOT included
Q3: Which of the following is NOT an
Q5: Service recovery refers to
A) the ability to
Q6: Which of the following are characteristics of
Q7: An example of an implicit service is
A)
Q8: Which of the following statements concerning service
Q9: _-contact services require employees with administrative/technical skills
Q10: A service recovery process
A) follows every service
Q11: An example of a service business/organization that
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