A(n)____ is any instance where the product or service fails to meet customer requirements.
A)defect
B)failure
C)error
D)recall

Question

Quizplus · Accepted Answer

A defect is a nonconformity or deviation from a customer requirement, including any issue with design, manufacturing, labeling, packaging, or instructions. A failure refers to the inability of the product or service to perform its intended function, while an error is a mistake or deviation from a planned process or procedure. A recall is a voluntary or mandatory action to remove or correct a product due to a defect or safety concern. Therefore, the best answer is A) Defect because it specifically refers to a failure to meet customer requirements.

A(n)____ Is Any Instance Where the Product or Service Fails