____ tools track the execution of business process flows and expose how the state of supporting IT systems and resources is impacting end-to-end business process performance in real time.
A)BSM
B)CCB
C)CCA
D)BSC

Question

Quizplus · Accepted Answer

BSM (Business Service Management) tools are designed to monitor and manage the performance of IT services and infrastructure that support business processes. BSM tools allow IT organizations to view and track the performance of business processes in real-time and provide insights into how supporting IT systems are impacting end-to-end business process performance. CCB (Change Control Board), CCA (Cloud Capacity Assessment), and BSC (Balanced Scorecard) are not specifically designed to track business process flows and their relationships with underlying IT systems.

____ Tools Track the Execution of Business Process Flows and Expose