In many ways, the United States is now a service economy.
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Q5: "Going the extra mile" refers to the
Q6: A customer complaint is an opportunity to
Q7: Unlike their internal counterparts, the external customers
Q8: You should take a customers' feedback personally,
Q9: Questions such as "How was the service?"
Q11: Instead of using your energy to show
Q12: An external customer is the person who
Q13: You can escape the self-esteem trap by
Q14: Cash prizes for surveys that ask for
Q15: When faced with an angry customer, cutting
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