If a customer does not have a thorough understanding of what his or her own needs are:
A)you should focus on providing quality products.
B)you should consider revising your product and service offerings.
C)you should probe to find out the needs behind their surface statements.
D)you should try to satisfy the customer's material needs and not the basic human needs.

Question

Quizplus · Accepted Answer

If a customer does not have a thorough understanding of their own needs, the best course of action is to probe and ask questions to uncover the underlying needs behind their surface statements. This will help you to provide them with the most appropriate products and services to meet their needs. Focusing solely on providing quality products or revising your offerings may not address the customer's actual needs. Additionally, trying to satisfy only their material needs and ignoring their basic human needs is not the best approach for building a long-term relationship with the customer.

If a Customer Does Not Have a Thorough Understanding of What