Which of the following best exemplifies organizational citizenship behavior?
A)The management at Azalea Florists offers extra bonuses to all employees who volunteered for the community marathon for health awareness.
B)Pam, a new employee at Azalea Florists, requests the HR manager for detailed information on the leave and health benefits in order to organize her plans for the year.
C)Zelda, the accounting head at Azalea Florists, teaches English to some of her Spanish-speaking colleagues who find it difficult to manage English-speaking customers.
D)Earl Young, the new HR manager at Azalea Florists, suggests that a crèche be opened within office premises to help employees with young children.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior involves behavior that goes beyond the call of duty, aimed at benefitting the organization and its members. All the options listed involve positive behavior, but C best exemplifies organizational citizenship behavior as Zelda is voluntarily using her own skills and time to help colleagues, rather than simply fulfilling her job responsibilities. The other options involve fulfillment of job responsibilities or following rules/set procedures.

Which of the Following Best Exemplifies Organizational Citizenship Behavior