Efron & Co. have been active in the cell phone manufacturing business for the last two years and have been the market leaders for the last one-and-a-half years. Recently, its research and development department has suggested adding a few games to the phone that they say will attract people in the age group of 15 to 25 years. However, Charlotte, the head of the marketing department, declined to make any changes to the existing product, stating that the product was already a huge success so there was no need to make any changes to it. Charlotte is displaying a(n):

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The decision-making bias leads to the inflated perception that management is better than it actually is, which in turn can cause managers to "dismiss new innovations, dips in customer satisfaction, and increases in quality problems, and to make overly risky moves."