_____ is an alternative dispute resolution technique where someone who works for the organization, and is widely respected and trusted by his or her co-workers, hears grievances on a confidential basis and attempts to arrange a solution.
A)Ombudsman
B)Peer review
C)Conciliation
D)Mediation
E)Arbitration

Question

Quizplus · Accepted Answer

Ombudsman is an alternative dispute resolution technique where someone who works for the organization, and is widely respected and trusted by his or her co-workers, hears grievances on a confidential basis and attempts to arrange a solution. This approach, more common in Europe than North America, permits someone to get help from above without relying on the formal hierarchy chain.

_____ Is an Alternative Dispute Resolution Technique Where Someone Who