Jennifer and Michelle are good friends who have been working at the same department store for the past two years. One day, Jennifer came to work in a foul mood. She was rude with the other employees, and even snapped at a few customers. Seeing Jennifer, Michelle's mood started to turn sour as well. Which of the following explains Michelle's change in mood?
A) Emotional labor
B) Emotional intelligence
C) Emotional self-management
D) Emotional self-awareness
E) Emotional contagion
Correct Answer:
Verified
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