According to W. Edwards Deming, when things go wrong, there is roughly a(n) ______ % chance the system (e.g., management, machinery, or rules) is at fault and about a(n) _____ % chance the individual employee is at fault.

Question

Quizplus · Accepted Answer

When things go wrong, there is roughly an 85% chance the system (including management, machinery, and rules) is at fault. Only about 15% of the time is the individual employee at fault.