Tension was thick in the room as the management team discussed changes to promotion requirements.But then Chris made a joke about Jake's white-knuckled grip on his pen, and the laughter seemed to improve the mood.Chris was acting in a ______ role.
A)relational
B)task
C)maintenance
D)social
E)production

Question

Quizplus · Accepted Answer

A maintenance role is behavior that fosters constructive relationships among team members.Examples include harmonizers, those who mediate conflict through reconciliation or humor.

Tension Was Thick in the Room as the Management Team