Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?
A)To clarify role expectations.
B)To help the group survive.
C)To create cohesiveness.
D)To emphasize the group's important values.
E)To help individuals avoid embarrassing situations.

Question

Quizplus · Accepted Answer

Norms are enforced to emphasize the group, team, or organization's central values, such as Nordstrom's great customer service.

Nordstrom's Department Store Chain Emphasizes the Great Lengths to Which