Toyota's automobile recall problems may have been rooted in the difference between Japanese and American attitudes about
A)ambiguity.
B)conflict.
C)advocacy.
D)division of labor.
E)performance.

Question

Quizplus · Accepted Answer

Toyota failed to recognize differences in the way that Japanese and Americans perceive recalls and safety.For the Japanese, conflicts are all about personal honor."Japanese consumers are horrified by recalls," says one account, "while Japanese companies avoid them at all costs.For U.S.consumers, knowing that any flaw will trigger a recall gives them greater confidence in their cars." By delaying recall, Toyota made a "typically Japanese judgment" for an American market.

Toyota's Automobile Recall Problems May Have Been Rooted in the Difference