Mattress Emporium Has Had Several Incidents Lately in Which Its

Mattress Emporium has had several incidents lately in which its drivers became lost when attempting deliveries.The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions.Mattress Emporium probably needs to change its

A) structure.
B) people.
C) technology.
D) culture.
E) strategy.