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Evanston Cable Television Has Decided to Offer a One-Hour Appointment

Question 111

Multiple Choice

Evanston Cable Television has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require them to have several technicians on call.Evanston hopes this practice will give them an advantage over the competition, none of whom have adopted such a practice.It is introducing a(n) ______ change.


A) reactive
B) innovative
C) activist
D) adaptive
E) radically innovative

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