A specialist at UPS that rides with couriers to learn about delivery time measurements and potential service problems is conducting a job

Question

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The purpose of job analysis is to determine, by observation and analysis, the basic elements of a job.Specialists who do this interview job occupants about what they do, observe the flow of work, and learn how results are accomplished.For example, United Parcel Service has specialists who ride with the couriers and time how long it takes to deliver a load of packages and note what problems are encountered (traffic jams, vicious dogs, recipients not home, and so on).

A Specialist at UPS That Rides with Couriers to Learn