Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs.
A)value orientation
B)fitness for use
C)need fulfillment
D)functional capacity
E)feature superiority

Question

Quizplus · Accepted Answer

Another pioneer with Deming in Japan's quality revolution was Joseph M.Juran, who defined quality as "fitness for use." By this he meant that a product or service should satisfy a customer's real needs.

Joseph Juran Defined Quality as ________, Which Meant That a Product