Automated telephone systems are typically both very effective and very efficient.

Question

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We're accustomed to having our calls to companies for information and customer support answered not by people but by automated answering systems.This arrangement is efficient for the companies, since they no longer need as many employees to answer the phones.But it's not effective if it leaves us, the customers, fuming and less inclined to continue doing business.

Automated Telephone Systems Are Typically Both Very Effective and Very