Andrea owns We Help, a concierge company with 63 employees providing everyday services such as walking dogs, running errands such as going to the post office, paying bills, and picking up groceries from supermarket. Andrea is so well-liked that her customers recommend her instead of her business to people who are looking for someone to perform similar services.Their inability to see the distinction between Andrea and her services is an example of the _____ of services.

Question

Quizplus · Accepted Answer

This is an example of the inseparability of Andrea's services from Andrea.Inseparability of services means in most cases consumers cannot (and do not) separate the service itself from the deliverer of the service.

Andrea Owns We Help, a Concierge Company with 63 Employees