As banks and other FIs increase the use of technology, an unintended consequence may be that
A)cost savings are seldom realized.
B)customers are driven away because they still want to interact with a person for certain transactions.
C)innovation of new products tends to take longer periods of time to attract new customers.
D)the marginal cost of adding new customers tends to increase at an increasing rate.
E)None of the above.

Question

Quizplus · Accepted Answer

The use of technology may lead to a reduced need for face-to-face interaction with customers, which could drive away some customers who still prefer human interaction for certain transactions.

As Banks and Other FIs Increase the Use of Technology