Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.
A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy

Question

Quizplus · Accepted Answer

Tangibles refer to the appearance of the physical facilities, equipment, personnel, and communication materials. The provision of clean, sharp-looking uniforms and instructions to keep the work area clean and uncluttered emphasize the importance of tangibles in the service quality dimensions.

Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform