Yolanda is the new restaurant manager in a major hotel.When considering changes in the restaurant that will increase value to customers,Yolanda will likely attempt to either provide the same quality at a lower cost or
A) improve products and services at the same cost.
B) increase prices to increase revenue.
C) offset higher hotel rates with lower restaurant prices.
D) reduce customer expectations through reduced service.
E) lower the quality and the price.

Question

Quizplus · Accepted Answer

Yolanda is trying to increase value to the customers, which means providing better quality products and services. Providing the same quality at a lower cost will make it more affordable and attractive to customers without compromising on quality. Option B is not the best choice as it may put off customers if the prices are increased. Option C may help customers, but it may not be feasible for the business. Option D and E are not advisable as it will reduce customer satisfaction and loyalty.

Yolanda Is the New Restaurant Manager in a Major Hotel