Management at the Relaxing Pines resort chain places great emphasis on customer satisfaction and loyalty.They emphasize quiet,luxurious rooms and personalized service.In fact,bonuses are based primarily on customer evaluations.What perspective does this reflect?:
A) financial
B) customer
C) internal processes
D) goal accomplishment
E) organizational culture

Question

Quizplus · Accepted Answer

The emphasis on customer satisfaction and loyalty, personalized service, and bonuses based on customer evaluations reflect a customer perspective. The resort chain's management is focused on meeting the needs and expectations of their customers to build loyalty and ultimately, financial success.

Management at the Relaxing Pines Resort Chain Places Great Emphasis