Orna is a restaurant manager.She is helping a server who has a difficult guest.Everything is wrong-the water,the menu,the food,the service.Orna knows that this customer is always unhappy and delights in picking on the server. Orna bluntly tells the server that she needs to learn better conflict handling skills.But then,Orna goes over to the customer,who begins to argue with her.So she tells the customer to leave and not bother coming back.This best represents the _________ conflict handling style.
A) dominating
B) avoiding
C) obliging
D) compromising
E) integrating

Question

Quizplus · Accepted Answer

Orna's behavior in this scenario is assertive and dominating. She takes charge of the situation and resolves the conflict by telling the customer to leave and not come back. She does not give in to the customer's demands or try to compromise, but instead takes a firm stance and sets boundaries.

Orna Is a Restaurant Manager