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Frances and Terry Are Friends Who Work Together

Question 86

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Frances and Terry are friends who work together.Frances is married with two children; Terry is single.Frances is always asking Terry to cover for her,so she can leave work a bit early.Terry is getting resentful and feels that Frances is taking advantage of her.She becomes short-tempered and stops covering for Frances.Frances apologizes and resolves to better manage her time.This is an example of the law of effect.Explain the details of the law of effect.Why is this important to managers?

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The law of effect says behavior with fav...

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