FPS is a small firm that provides services to publishers using a team of freelancers.The president,Marsha,is a big-picture,conceptual,strategy-type person.She has a strong personality and makes decisions quickly.Claire,the vice president,is charged with implementing decisions and getting the projects done on time,within budget,and to the clients' satisfaction.She is more of the office "mother figure."
FPS needs to expand.Marsha wants to add a person to help her strategize; Claire needs assistance with managing the increased project load.Claire is worried about:
• keeping up with the projects.
• keeping the freelancers happy.
• the reputation of FPS should she fall behind.
Marsha is getting increasingly aggravated that Claire doesn't see the big picture.Claire is getting more and more stressed out.She falls ill and has to miss a week of work.Marsha's response is to tell the office manager that she'll have to manage the freelance team until Claire comes back.The office manager has no project experience.Now,two projects are late,and the freelancers have started to call Marsha to complain that they aren't getting the assistance they need.
When Claire returns,Marsha asks her to "make things right" with the clients and freelancers.She wants Claire to say that her illness caused the delays.
Using the 3-Step Problem-Solving Approach and the Organizing Framework,how can FPS resolve this issue and expand in the best way? Remember,you need to:

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The Answer of FPS is a small firm that provides services to publishers using a team of freelancers.The president,Marsha,is a big-picture,conceptual,strategy-type person.She has a strong personality and makes decisions quickly.Claire,the vice president,is charged with implementing decisions and getting the projects done on time,within budget,and to the clients' satisfaction.She is more of the office "mother figure."
FPS needs to expand.Marsha wants to add a person to help her strategize; Claire needs assistance with managing the increased project load.Claire is worried about:
• keeping up with the projects.
• keeping the freelancers happy.
• the reputation of FPS should she fall behind.
Marsha is getting increasingly aggravated that Claire doesn't see the big picture.Claire is getting more and more stressed out.She falls ill and has to miss a week of work.Marsha's response is to tell the office manager that she'll have to manage the freelance team until Claire comes back.The office manager has no project experience.Now,two projects are late,and the freelancers have started to call Marsha to complain that they aren't getting the assistance they need.
When Claire returns,Marsha asks her to "make things right" with the clients and freelancers.She wants Claire to say that her illness caused the delays.
Using the 3-Step Problem-Solving Approach and the Organizing Framework,how can FPS resolve this issue and expand in the best way? Remember,you need to:

FPS Is a Small Firm That Provides Services to Publishers