Pop's Ice Cream Store sales were down 15 percent this summer.The owner,Pop,says that in his experience rainy summers mean lower ice cream sales.Jonathan,his assistant,notices the staff at Pop's appear uninterested and slow to serve customers.He would like to replace at least one of them with a younger college student for the rest of the summer.Jonathan is using a(n)______ perspective.
A) experience
B) management theory
C) hindsight
D) contingency
E) common sense

Question

Quizplus · Accepted Answer

Jonathan is applying a contingency perspective by recognizing that in response to the decrease in sales, he needs to make changes to the staff to improve the situation. This perspective suggests that there is no one-size-fits-all approach to management and that managers should adapt to specific situations to achieve the best outcomes.

Pop's Ice Cream Store Sales Were Down 15 Percent This