Pascal is a customer-service representative who handles phone inquiries.He has a goal of handling 12 calls per hour.When he gets a customer with a complex situation,he tends to become short with that person to keep the call short.This is an example of
A) ill-conceived goals.
B) motivated blindness.
C) indirect blindness.
D) the slippery slope.
E) overvaluing outcomes.

Question

Quizplus · Accepted Answer

Pascal's goal of handling 12 calls per hour may not be realistic, especially if some calls are complex and require more time. This can lead to ill-conceived goals, which may result in poor customer service and a negative impact on the company's reputation. Additionally, becoming short with customers is not an effective way to handle complex situations and is likely to lead to further problems.

Pascal Is a Customer-Service Representative Who Handles Phone Inquiries