Brennan Manufacturing monitors the number of customer returns for each product model to track when the organization is producing a large number of defective products.Which of the following control systems is being used by Brennan Manufacturing?
A) Feedforward control
B) Concurrent control
C) MBO control
D) Feedback control
E) Bureaucratic control

Question

Quizplus · Accepted Answer

At the output stage, managers use feedback control to provide information about customers' reactions to goods and services so that corrective action can be taken if necessary. A feedback control system that monitors the number of customer returns alerts managers when defective products are being produced.

Brennan Manufacturing Monitors the Number of Customer Returns for Each