Drive-through employees at Doug's Tasty Burger are timed to measure how quickly a customer can place an order and receive his or her food.When drive-through employees consistently equal or better the norm,the restaurant manager gives them a $10.00 bonus cheque.The purpose of this type of incentive is to reduce the _________ gap.
A) communication
B) delivery
C) performance
D) knowledge
E) standards
Correct Answer:
Verified
Q16: The most critical step in providing good
Q17: _ "shop" a store to assess the
Q18: Which of the following is an example
Q19: A retailer would be reducing the _
Q20: The _ is the difference between customers'
Q22: Service excellence will occur only when:
A) top
Q23: An electronic retailer surveys past customers and
Q24: Retailers can reduce the knowledge gap by:
A)
Q25: Kiosks can be used to:
A) help customers
Q26: How can retailers reduce the delivery gap?
A)
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