Emily has given a presentation to a group of trainees at her hotel on how to deal with angry,dissatisfied customers.Just as she finishes,one of the trainees asks her a question on what one should do if one is not sure of the information to be provided to a guest.Which of the following should she do that will best help her handle the question?

Question

Quizplus · Accepted Answer

When asked questions in a presentation, one should look at the questioner directly and then at the rest of the audience. It is important to link the answers to the points made during the presentation. One should select information that advances the goal and keeps the purpose of the presentation in mind.

Emily Has Given a Presentation to a Group of Trainees