Sarah Lawson works at a luxury clothing brand.She needs to write to Loretta Franklin,a client with who she has over the years established a personal relationship.Which of the following should she use to address her client?

Question

Quizplus · Accepted Answer

While talking or writing to people outside one's organization, it is best to use first names only if one has established a personal relationship. If one does not know someone well, it is good to use a courtesy title.

Sarah Lawson Works at a Luxury Clothing Brand