Adopting the beliefs of others is essential to accomplish the goal of providing excellent service to the customer.
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Q12: Values can also influence your perceptions and
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Q14: Many service providers are wise to take
Q15: Closed-end questions encourage customers to share information.
Q16: People's awareness of differences and of their
Q17: Diversity is a simple matter and difficult
Q19: The key to service success is to
Q21: Which of the following may be a
Q22: While addressing younger customers,it is essential to
Q23: It is your perception,not the customer's,that is
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