A customer service professional needs to be aware that everyone is different.
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Q8: The expressive style exhibits nonverbal cues such
Q9: No matter which behavior style tendencies a
Q10: Adaptability is crucial in customer service, for
Q11: A service provider can partner with internal
Q12: A win-win situation is one in which
Q14: The way a person typically acts or
Q15: An important point to remember is that
Q16: For those with a decisive behavioral style,
Q17: Carl Jung divided behavior into two attitudes
Q18: A service provider should be sure to
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