Listening effectively is the primary means that many customer service professionals use to determine the needs of their customers.
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Q9: True listening is the physical action of
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Q11: Patience is not a significant factor when
Q12: Once your ears pick up sound waves,
Q13: The circadian rhythm is not applicable to
Q15: The last step in the listening process
Q16: The average white-collar worker in the United
Q17: If a customer specifically asks to speak
Q18: Individual characteristics or qualities you have may
Q19: Hearing is usually a simple process.
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