The first phase in active listening is hearing or receiving the message.
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Q15: The last step in the listening process
Q16: The average white-collar worker in the United
Q17: If a customer specifically asks to speak
Q18: Individual characteristics or qualities you have may
Q19: Hearing is usually a simple process.
Q21: _ refers to sending back verbal and
Q22: _ is especially important when a language
Q23: The closed-end question format follows the five
Q24: _ is the primary means that many
Q25: Mental factors that can cause a shift
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