The best way to determine what customers want and expect is to ask them.
Correct Answer:
Verified
Q32: _ requires putting yourself in the customer's
Q33: Nonverbal messages delivered via tone or body
Q34: A passive physiological process of gathering sound
Q35: _ is the last phase of the
Q36: When a customer calls to complain about
Q38: Many companies offer programs to help employees
Q39: Which of the following is a personal
Q40: Particularly in customer service situations, an effective
Q41: Describe the four steps in the listening
Q42: Telling a customer, "You really don't want
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents