Which of the following statements is true of listening?
A) It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
B) It is synonymous with hearing.
C) Research has revealed that the average white-collar worker in the United States typically has more than 50 percent efficiency rate when listening.
D) It is the primary means that many customer service professionals use to determine the needs of their customers.

Question

Quizplus · Accepted Answer

Listening effectively is the primary means that many customer service professionals use to determine the needs of their customers. Many times, these needs are not communicated to you directly but through inferences, indirect comments, or nonverbal signals.

Which of the Following Statements Is True of Listening