________ requires putting yourself in the customer's place and trying to relate to the customer's needs, wants, and concerns.
A) Responsiveness
B) Empathy
C) Congruence
D) Convergence

Question

Quizplus · Accepted Answer

Empathy involves understanding and sharing the feelings of another, which in a customer service context means putting oneself in the customer's position to relate to their needs, wants, and concerns.

________ Requires Putting Yourself in the Customer's Place and Trying