Service providers miss important vocal and visual clues related to customer feelings because of inattentiveness.
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Q29: The scientific study of relationships between signs,symbols,and
Q30: Zones in which interpersonal interactions can take
Q31: In most Western cultures, the typical period
Q31: _ refers to the manner or clarity
Q36: In a board meeting, the chairman says
Q36: The intimate distance which is typically reserved
Q37: Pitch, volume, rate, quality, articulation, and other
Q37: _ is likely to lead to customer
Q38: Which of the following is likely to
Q39: _ refers to the factors used to
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