Which of the following statements best describes noise?
A) It refers to the dialogues used in customer interactions to enhance relationships, show civility, and build rapport.
B) It is the idea or concept that you or your customer wishes to convey.
C) It is a term that describes the method through which people communicate messages.
D) It refers to the physiological or psychological factors that interfere with the accurate reception of information.
Correct Answer:
Verified
Q22: Aggressive communication aims at expressing dissatisfaction in
Q23: Global terms are an effective way to
Q24: Good customer service requires learning to never
Q25: In customer service, pet peeves or hot
Q26: When something goes wrong, a service provider
Q28: The practice of a message receiver giving
Q29: The business of customer service is all
Q30: To deliver quality service effectively, a service
Q31: _ is the foundation of effective customer
Q32: _ occurs when a customer converts messages
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