When something goes wrong, a service provider should ________.
A) look for someone else to blame
B) hide quickly so you do not have to solve the problem
C) use several policy excuses
D) take responsibility and take appropriate action
Correct Answer:
Verified
Q21: As a service provider, one key element
Q22: Aggressive communication aims at expressing dissatisfaction in
Q23: Global terms are an effective way to
Q24: Good customer service requires learning to never
Q25: In customer service, pet peeves or hot
Q27: Which of the following statements best describes
Q28: The practice of a message receiver giving
Q29: The business of customer service is all
Q30: To deliver quality service effectively, a service
Q31: _ is the foundation of effective customer
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