Generally, most customers want the transactions to be quick; hence, they do not expect pleasantries such as "please" and "thank you."
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Q22: In an organization, _ are the task
Q23: Which of the following statements is true
Q24: _ are a method of reviewing the
Q25: In a purely customer-focused environment, service measurement
Q26: Retail and service organizations should _.
A) focus
Q28: Which of the following statements is true
Q29: Typically, in organizations that demonstrate a strong
Q30: Which of the following is the first
Q31: What is another advantage of empowerment?
A) It
Q32: Emma is the manager of a small
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