If frontline employees are angry because of a policy, procedure, management, or a customer, they must always communicate their frustrations or pressures with that customer.

Question

Quizplus · Accepted Answer

Frontline employees should manage their frustrations professionally and seek to resolve issues through internal channels rather than communicating their frustrations directly to customers, which could negatively impact customer service and the company's reputation.

If Frontline Employees Are Angry Because of a Policy, Procedure