Internal employees or external consultants who pose as customers in on-site visits, over the telephone, or online to determine how well customers are being served are known as ________.
A) mystery shoppers
B) lobbyists
C) jobbers
D) category captains

Question

Quizplus · Accepted Answer

Mystery shoppers are individuals, either internal employees or hired external consultants, who pretend to be customers in order to evaluate the quality of customer service, the condition of the facility, or the compliance with regulations without the employees' knowledge.

Internal Employees or External Consultants Who Pose as Customers in On-Site