Which of the following is a characteristic of organizations that are highly committed to customer service?
A) They discourage employee empowerment.
B) They readily accept status quo.
C) They benchmark the successful practices of competitors.
D) They restrict communication between frontline employees and all levels of management.

Question

Quizplus · Accepted Answer

The following factors can demonstrate an organization's level of service commitment: Executives spend time with the customers; executives spend time talking to frontline service providers; innovation and creativity are encouraged and rewarded; benchmarking (identifying successful practices of others) is done with similar organizations; open communication exists between frontline employees and all levels of management; the status quo is not acceptable.

Which of the Following Is a Characteristic of Organizations That