Analog Corp.,a multinational software company,spends time and takes efforts to satisfy its clients by identifying their needs and establishing policies and procedures to support excellence in service delivery.In this case,Analog Corp.is most likely to be a(n)_____.
A) customer-focused organization
B) offshoring organization
C) cottage industry
D) outsourcing organization

Question

Quizplus · Accepted Answer

A customer-focused organization is a company that spends energy and effort on satisfying internal and external customers by first identifying customer needs, then establishing policies, procedures, and management and reward systems to support excellence in service delivery.