Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.

Name: Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Surface acting can lead to higher stress and burnout.Another strategy is to engage in deep acting rather than surface acting.Deep acting involves visualizing reality differently, which then produces emotions more consistent with the required emotions.

Employees Experience Less Stress from Emotional Labor When They Practice