Emotional dissonance is:

Question

Quizplus · Accepted Answer

Emotional dissonance refers to the conflict between the emotions people feel and the emotions they have to display as part of their job. It can result in significant job stress and burnout, as individuals must constantly regulate their emotions to meet job requirements. Neither option A nor D accurately describes emotional dissonance. Option C is incorrect, as emotional labor (requiring individuals to display certain emotions as part of the job) is actually a common cause of emotional dissonance.

Emotional Dissonance Is